My Work
​​Transformation is never linear. Real progress happens in the middle — where complexity surfaces, priorities shift, and resilience is tested. Successful transformation demands adaptability, continuous learning, and a willingness to recalibrate along the way. What follows are real examples of how I’ve helped organisations turn that complexity into clarity and lasting value.
Complaints Management Strategy
Large Irish Retail Bank
From customer pain points to measurable progress — transforming a bank’s complaints process into a driver of satisfaction and efficiency.
LEAN Transformation
B2B Consumer Goods Manufacturer
Empowering teams to deliver a 57% efficiency boost through LEAN — proving that cultural change drives lasting operational success.
ERP Implementation
Consumer Goods Manufacturer
Digitally uniting people, process, and performance — implementing an ERP system that cut errors by 75% and unlocked real-time insight.
Covid Vaccine Passport Support
Government Department of Health
Building a national response in days — leading rapid operating model design to deliver thousands of Covid passports under pressure.
National Transformation Programme
National Utility Provider
Delivering seamless integration across 31 entities — driving alignment, readiness, and continuity in a complex national merger.
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